Question 1

Can I get a refund?

Accepted Answer

If none of the credits from a purchase have been spent, ask within 14 days of buying and we will refund it in full, to the card you paid with. Once credits from a purchase have been used we do not offer change-of-mind refunds — but if a paid job is faulty or not as described, your statutory rights are unaffected and we will put it right. The full refund policy is in our  terms .

Question 2

What counts as “used”?

Accepted Answer

Any spending at all, however small — one Ask the Editor question, a Beta Reader, a proof read of a single chapter. Once even a small part of a purchase has been spent it is no longer unused, so the 14-day refund no longer applies. Looking at prices, asking what something would cost, and writing your book all spend nothing.

Question 3

How do I ask for a refund?

Accepted Answer

Reply to your receipt email, or  contact support  and name the purchase. If it qualifies, the money goes back to the original payment method. If the purchase was a gift, the refund goes to the person who paid, and the unused credits it bought are removed from the recipient's balance.

Question 4

What happens to free and earned credits if a purchase is refunded?

Accepted Answer

Welcome, earned and referral credits are never paid back as cash and are not refundable in themselves. If a refunded purchase was what unlocked them — a referral bonus, for instance — the bonus can be reversed as well. A refund never touches credits from other grants.

Question 5

Can I give credits to someone else?

Accepted Answer

Credits cannot be transferred between accounts, in either direction. What you can give is Pro itself: a 12-month Annual Pro gift, paid once, with no automatic renewal. It is on the  gift page , and when the recipient redeems it they get their own plan and their own starting credits.

Question 6

Why did a job cost more than the price list says?

Accepted Answer

Whole-book jobs are a flat price up to 100,000 words and scale with length above that. The price you were shown was worked out from your manuscript's actual word count, and the wallet history shows you that number.

Question 7

Can the price change between the quote and the charge?

Accepted Answer

No. The figure you confirm is the figure you are charged. It is worked out from your manuscript's word count at that moment and locked to the price list in force when you confirmed. Later price changes never reduce credits you already hold, and a completed job is never re-priced afterwards.

Question 8

Do credits expire?

Accepted Answer

No. Not the ones you buy, not the ones we give you, not the ones you earn.

Question 9

What happens if a job fails part-way through?

Accepted Answer

Nothing is charged for work that did not complete. The credits are held while the job runs so they cannot be double-spent, and if it fails they are returned in full — the wallet history shows the hold and the release.

Question 10

Can I spend credits on more than one book?

Accepted Answer

Yes. There is one balance per account and it works on every book and every tool. Where the credits came from — bought, welcome, earned or gifted — never changes what they can be spent on.

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